Refund policy

Last Updated: October 27, 2026

1. Return Policy

At EsyeStore, we want you to be satisfied with your purchase. If you are not completely happy with your throws, blankets, or other home textile products, you may request a return within 30 days of delivery, subject to the conditions outlined in this policy.

To qualify for a return, items must be unused, unwashed, undamaged, and in their original condition. Original packaging, tags, and other included accessories should be retained where applicable. Proof of purchase or a valid order number is required.

2. How to Request a Return

To initiate a return, please contact us at info@esyestore.com with the following information:

  • Your order number.

  • The name or description of the item you wish to return.

  • The reason for your return.

  • Photos of the item, if it is damaged, defective, or incorrect.

Our team will review your request and provide instructions if the return is approved. Please do not send items back before receiving return instructions from our team.

3. Non-Returnable Conditions

For hygiene, product condition, and quality-control reasons, we may be unable to accept returns for items that:

  • Have been used, washed, or altered.

  • Are damaged due to improper handling or use after delivery.

  • Are missing essential components or included accessories.

  • Are returned outside the eligible return period, unless otherwise required by applicable law.

This policy does not limit any rights you may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@esyestore.com. Include your order number, a description of the issue, and clear photos of the item and its packaging when possible.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or other suitable solution, depending on the circumstances.

5. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or personal preference, customers are generally responsible for return shipping costs.

If the return is due to an error on our part, or the product arrives damaged, defective, or incorrect, please contact us before returning the item. We will review the situation and provide appropriate return instructions.

Original shipping charges, if any, may not be refundable unless required by applicable law or otherwise stated by us.

6. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after refund approval for the funds to appear in your account. The exact timing may depend on your bank, card issuer, or payment provider.

If your refund has not appeared after this period, please contact your payment provider or reach out to us for assistance.

7. Exchanges

If you would like to exchange an item for another product, color, or option, please contact us at info@esyestore.com. Exchanges are subject to product availability and approval.

Depending on the circumstances, we may recommend returning the original item and placing a new order.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible with your order number. We can generally accommodate cancellation requests only before an order has entered processing or fulfillment.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy.

9. Contact Information

If you have questions about returns, refunds, or exchanges, please contact us using the information below.

Store Name: EsyeStore

Email: info@esyestore.com

Phone: +1 (706) 518-1665

Address: 302 Hodge St, Valley, AL 36854-4207, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)